Policies | PastelPalettebyTanya

Store Policies

Local Shipping (India)

We at Pastel Palette by Tanya offer free shipping in India for all orders above Rs.999. For orders below Rs.999, the shipping charges are Rs.50

All orders usually gets shipped within 4-5 working days. So you can expect a delivery between 10-12 working days.

You will get a tracking link in your inbox and in a text message as soon as your order is dispatched. Please allow 24hrs for the status of the shipment to get updated at the tracking link.

In the event that the delivery address is not easily accessible by our delivery partner, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Pastel Palette by Tanya is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Pastel Palette by Tanya.

In the unlikely event that delivery is not possible for any reasons outside the control of Pastel Palette by Tanya , including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

International Shipping

We at Pastel Palette by Tanya offer a flat rate shipping charge on international orders. The charges are Rs.2500 in any region outside India.

All orders usually gets shipped within 4-5 working days. We use India Post service for shipping International packages. You will get a tracking link in your inbox and in a text message as soon as your order is dispatched. Please allow 24hrs for the status of the shipment to get updated at the tracking link.

In the unlikely event that delivery is not possible for any reasons outside the control of Pastel Palette by Tanya, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Pastel Palette by Tanya is not responsible for any loss or damage of package during transit and hence the customer is not liable for a refund on international orders.

This privacy policy sets out how Pastel Palette by Tanya uses and protects any information that you give on www.pastelpalettebytanya.com when you use this website. Pastel Palette by Tanya is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

Name
Contact information including email address
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Returns, Refunds and Replacements

In case you have received a damaged product, please drop us a mail at pastelpalettebytanya@gmail.com with the images of the damaged product within 7 days of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is preferred.

The refund can take between 5 to 7 working days to reflect in your account.

Please Note: Original Paintings cannot be returned, replaced or refunded.

Business Name: Pastel Palette by Tanya
Email: pastelpalettebytanya@gmail.com
Country: India

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Store Policies